Enroll-it provides simple access to group insurance products, with a focus on life and associated benefits, for employees and members through online self-service or with Trumbull’s full-service center.
Processes
Trumbull’s enroll-it solution is taking traditional enrollment, billing operations, and customer service to the next level. Our primary objective is to ease administrative burden and increase efficiency for carriers, employers, and employees. The following are key elements in the enrollment process that are handled with Trumbull’s comprehensive solution:
- Rating
- Underwriting and business rules
- Payroll deduct and direct billing processes
- Portability and conversion
- Beneficiary Management
- Reporting
Features
Enroll-it goes beyond simply linking individuals and carriers; it provides data accessibility for employers and carriers regarding participation, coverage levels, and billing. This solution will streamline the insurance enrollment process to include determining eligibility, rating, billing method (payroll deduct or direct bill), beneficiaries, and portability and conversion. Additional supported features include:
- End-to-end Transactions
- Transaction Routing
- Integrated Solution runs feeds such as eligibility, disability, and payroll deduct
- Flexible Business Rules are easily managed with our administrative tool
- Speed to Market capability allows companies to quickly add new transactions
Ease of Use
Trumbull makes it easy to provide voluntary benefits to employees and members with minimal administration effort. Our multi-media capabilities for processing enrollments include call center, fax, or mail support, and self-service via the internet. Our web-based administration tool is designed for ease of use so that no training is required, and with clear, easy to understand screens to guide individuals seamlessly through the enrollment process.
Customer Service
Trumbull’s full-service center consists of highly-trained, customer-service professionals who are available for extended hours. With our scorecards, Trumbull measures customer service based on availability, knowledge, responsiveness, courtesy and more. Trumbull consistently receives 98-100% scores in customer satisfaction. With such superior rankings, our clients can feel confident knowing that their business is represented with a high degree of competency and expertise.