Policy Administration

Trumbull’s Business Process Outsourcing (BPO) solution provides full processing and administration of all transactions associated with issuing and managing an insurance policy from inception through the entire life cycle of the policy. This service is designed to get you up and running in the markets that you have identified as quickly and efficiently as possible.

Business Model

Trumbull customizes our BPO solution to fit the needs of each client. We combine industry best practices for each specific line of business with your specific objectives and business requirements. The result is an operation that reflects your company’s goals and values.

Quality Management

All of the transactions that we handle through our BPO operations are strictly monitored for timeliness and accuracy. Trumbull’s QA program provides our CSRs with daily feedback on their performance and gives management the ability to spot potential issues early on.

Service Level Standards

Trumbull works with each client to determine the standards that are important to their operation and to define them in a service level agreement (SLA). These standards provide a tool for monitoring and measuring performance throughout the term of the agreement. Through this mechanism and the business model definition, our clients maintain control while taking advantage of the latest in technology and proven processes at a minimal cost.