• Web Based.
  
• Policy quotation retention on local PC.
  
• Policy and endorsement document output printed in your office.
• Agency/Customer payment via check, credit card authorization or ACH from Agency account.
• Online Flood Zone Determinations requests directly by agency staff.
• Assistance with Elevation Certificates.
• Policy inquiry feature.
• Storm tracking.
• Coverage, policy forms and NFIP Manual.
• Claim loss reporting - which sends the information to the claims adjuster within minutes of receipt.
• Agency production reports.

• All Necessary Training Materials - you receive the information needed to handle Flood.
• Agency code and PIN to access our Flood Processing Center web site (www.hartfordfloodonline.com).
• All necessary Flood orientation training.
• “Live” Customer Service Representatives via toll free call to assist you, when needed from 8AM to 8PM EST (6AM to 6PM Mountain
  Time).

• Free FZDs.
• FZDs are available Online through the web site.
• The majority of the FZDs are completed within 4 hours. If there is a problem with a “bad” property address FZD will be completed
  within 24 hours.

• Same day turnaround for Internet transactions.
  
• Our Flood Insurance Processing Center, adheres to standards requiring new business, renewals, policy changes and correspondence to be handled within two to four working days of receipt (well above Federal Standards.)
• Customer Service Representatives, assigned to regional teams (5), understand the area of the country they handle and will develop
  rapport with your staff.
• Customer Service Representatives are available from 8AM to 8PM Eastern Time via a toll free number.

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